Frequently asked questions
Are your fragrances authentic?
We make things that work better and last longer. Our products solve real problems with clean design and honest materials.
Yes. Every fragrance we offer is 100 percent authentic and sourced through trusted, verified suppliers. We never sell counterfeit or imitation products, so you can shop with complete confidence.
Where do you ship?
We currently ship exclusively within the United States, allowing us to provide reliable delivery and a smooth shopping experience for our customers.
How long does shipping take?
Most orders arrive within 5 to 8 business days. Once your order has been processed, you will receive tracking information so you can follow your shipment every step of the way.
Can I return a fragrance if I do not like the scent?
For hygiene and product integrity, we cannot accept returns on opened or used fragrances. Unopened products in their original packaging may qualify for a return. Please visit our Return Policy for complete details.
Is my payment information secure?
Yes. Every order is processed through Shopify's secure checkout, giving you a safe and protected shopping experience. Your payment information is encrypted and never stored by our store.
How do I know which fragrance is right for me?
Each product includes detailed fragrance notes and descriptions to help you choose with confidence. If you need additional guidance, our support team is happy to help you find a fragrance that matches your preferences.
How can I contact customer support?
You can reach us anytime at:
info.sentsual@gmail.com
We aim to respond to all inquiries within 24 to 48 hours and are committed to providing friendly, reliable support before and after your purchase.